Keep Connected, Shipping Information, Customisation and Care Instructions
Contact us anytime via email : email@example.com
Follow us on Instagram: @faodail_creation and Facebook @faodailcreation
It's our priority to get your order out to you as soon as it's placed, we will try to complete your order within 2 days. Every effort will be made to communicate with you via e-mail to let you know we have posted your item.
We know shipping costs are a pain, we strive to keep costs low, our prices are calculated by weight and Shopify provides you with an estimate. If the shipping estimate is calculated incorrectly Faodail Creation may contact you for additional payment.
Estimated Delivery Times
Expedited Parcel - 1 - 7 business days
Xpresspost - 1 - 3 business days
Priority 1 - 3 business days
Please note these are averages and basic shipping can take up to 30 business days to arrive due to varying factors such as holidays, custom delays, high volume seasons.
EDMONTON Orders: If you live in the Edmonton area please contact me before placing your order to arrange a pick up or drop off, in order to avoid shipping costs.
CANADA : Allow at least 7 business days after shipping. All Canadian orders will be sent out via your selected method within 1-5 business days of receiving your payment. Custom orders and items that are made to order may take longer.
U.S.: All U.S. orders are shipped via your selected method.
INTERNATIONAL: International customers are always welcome. Please note that any customs fees or duties charged by the buyer's country are the responsibility of the buyer.
There may be duty and taxes when an item is imported into your country. These additional charges are the responsibility of the buyer. There may be delays due to customs that are beyond my control.
PACKAGING: If for some reason your items are damages in transit, please be sure to let me know as soon as you receive the item. I will do my best to correct the situation and ensure your satisfaction.
PLEASE READ ** Important information regarding GST on listing prices
Faodail Creation is currently GST exempt and therefore GST is NOT included in the listing prices, GST is only applicable on shipping costs only
As we provide custom orders, please note custom orders are a speciality item and we cannot accept returns on these items, if we make a mistake we will be happy to fix it. Please make sure spelling is correct on your order for your embroidered items. We are not responsible for customer errors. We will issue you a proof and once accepted we will prompt your payment. Sent in items we cannot be held responsible for since this is machine embroidery and from time to time the machine can get jammed, rip or tear a piece of your material/article.
If your item was custom made, we don't accept returns unless an error was made by Faodail Creation. Let me know within 5 business days of receiving your order.
Aprons and Cushion Covers
Hand-washing and air-drying are your gentlest options for vinyl and heat transferred related items
When machine washing embroidered items, turn them inside out to protect the embroidery from abrasion. When possible, avoid washing embroidered items with items that have metal hardware such as zippers.
To avoid shrinkage, wash the fabric as gently as possible, and air-dry if you can.
If ironing our embroidered items, either use a pressing cloth over the embroidery, or iron on the back. Don't let the iron touch the embroidery directly. Use dry heat and avoid the steam feature on your iron -- steam can cause the stabiliser to shrink up, creating a puckered look.
Please do not iron any vinyl and heat transferred related items, as the product may melt.
Any plain cushion covered should be washed and dried on low temperatures
Also keep in mind that all textiles show wear as they're washed and used.
Hand-washing and air-drying are your gentlest options. To avoid shrinkage, wash the fabric as gently as possible, and air-dry if you can.
Keep in mind that all textiles show wear as they're washed and used.
Do NOT machine wash or dry our canvas bags. Either hand wash or spot clean.
Do NOT machine wash or dry our makeup bags as the inside plastic could melt or damage. Either hand wash or wipe clean.
All pencil cases are machine washable, please wash and dry on low temperatures.
Credit Card, Triangle, Regular Pouches
All Credit Card, Triangle and Regular pouches are machine washable, please wash and dry on low temperatures.
All coasters/mug rugs are machine washable, please wash and dry on low temperatures.
When possible, avoid washing embroidered items with items that have metal hardware such as zippers.
Please wash and dry on low temperatures. To avoid shrinkage, wash the fabric as gently as possible, and air-dry if you can.
Hanging Kitchen Towels
All Kitchen Towels are machine washable, please wash and dry on low temperatures.